Top 5 Most Visited Hot Topics of 2023 - Hot Topic Bundle
Recordings
Member: $400.00
Non-Member: $800.00Your price
2023 might be behind us but our curated Hot Topic Bundle brings together the most sought-after insights and expertise on the top 5 trending subjects of 2023. This bundle is designed to provide you with comprehensive knowledge and actionable strategies of 2023 that will shape your success in 2024!
By bundling these five Hot Topics, we offer you a comprehensive package that addresses key challenges and opportunities in the ever-evolving landscape of 2023 setting you up for a successful new year. Whether you are a professional seeking to stay ahead in your industry or an organization aiming for strategic growth, our Hot Topic Bundle is your gateway to expertise, innovation, and success.
If you have Training Zone, please add each individual Hot Topic to 'Your Library' by clicking on each Hot Topic title below. You may also purchase each webinar independently.
Conversational Choreography- Using Mini Scripts
In this session two experienced leaders in the industry will discuss the use of mini scripts when collecting. Exploring how to get your agents to use these simple starter scripts in different situations as a fun and easy starting point to many uncomfortable conversations. Help your new staff get the ball rolling and your senior staff will appreciate them also. Leave this session with suggestions and examples of how to use mini scripts effectively and efficiently to help your agents feel confident and educated when speaking to consumers.
Jen Woodson & Irene Hoheusle
Client Relationships: Building and Maintaining Positive Connections
Are you looking to strengthen your client relationships? This course will provide you with the tools and strategies to effectively build and maintain positive relationships with clients. We’ll cover topics such as customer service, communication strategies, complaint management, and conflict resolution. Register Now and learn how to create an effective client relationship management plan and how to handle challenging situations. By the end of the course, you’ll have the skills and confidence to handle any client with ease.
Adam Parks
Confrontational De-escalation Through Neuro-Linguistic Programming Techniques
Professional Collectors are faced with dealing with irate, confrontational, and hostile consumers on a regular basis, it just goes with the territory and the causes for this irrational and unwarranted behavior are many and often complex. In many cases it just may be a normal person having a bad day, embarrassment due to the position they find themselves in, or the uncertainty as how to resolve the issue, but regardless of the reason, for a professional debt collector to do their job effectively it’s important for them to respond proactively and professionally. In this up-to-date and timely seminar, we will examine the empowerment that knowledge and use of Neuro-Linguistic Programming Techniques can bring to a professional collector’s tool chest. We will look at 8 key elements utilized by professionals when dealing with confrontational and hostile people, 5 Advanced NLP Techniques used to deflect de-escalate consumer aggressiveness, and 5 of the most powerful words in the NLP Vocabulary and they can be used to affect the consumer’s thought process and make the collection process much more enjoyable for all parties.
Ron Brown
Artificial Intelligence Basics - This is the Hot Topic!!
Have you been reading and hearing how Artificial intelligence (AI) is taking over our world and lives, both personally and professionally? Are you wondering how this tool could be beneficial, or are you just curious and want more basic information? While AI has become a well-known term and concept, it has brought much concern and confusion to most of us, likely because we don’t understand its basics. That’s why “Artificial Intelligence Basics – This is the Hot Topic” will help shed some light and provide you with on-the-ground knowledge to help understand how and why AI can help us as credit and collections professionals, as well as consumers. Learn from our presenters what AI is about, its uses, perspectives on daily life, and how it can assist you in maximizing your efforts and performance both at work and in your daily lives.
Teri Plunkett & David Glezerman
Cybersecurity Awareness Training
you’ve asked for a way to provide cybersecurity awareness training to your workforce – and we are delivering!” Bring your workforce and join us in celebrating cybersecurity awareness month. This general cybersecurity awareness course is designed to present a wide range of privacy and cybersecurity topics to your employees even if they are not privacy or data security experts.
Leslie Bender